Feedback

Share your feedback

Whether it’s good stuff, hard stuff or just something you think we should know - all feedback helps us deliver better, safer services for children, young people and families.

You can tell us

Positive feedback

When something has helped you, or made you feel really safe and happy

Helpful feedback

When you have an idea for how we can do things better

Negative feedback

When someone or something makes you feel unwelcome, uncomfortable or unsafe

How to share your feedback

You can share feedback through our online forms. It’s safe and open to anyone — children, young people and adults. Click the link that's right for you below:

I’m a child (12 or under)

Tell us what you think!
Talk to a trusted adult if you want help.
You can tell us who you are, but you don't have to.

Share something with us

I’m a young person (13+) or adult

You can tell us how we’re doing – it can be anonymous.
You can also talk to a 54 reasons worker to give feedback.

Share something with us

Feedback details

When you share feedback, you can choose to give us your name and contact details. This means we can keep you updated about your complaint. But you can also choose to stay anonymous – we’ll still act on what you’ve told us.

You won’t ever be punished or excluded because you shared something you are worried about, or that you don’t think is okay. Our commitment to providing you and your family with safe, quality services will stay the same.

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What happens next

01 — We’ll respond

If you choose to share your details with us, we’ll let you know we’ve received your feedback, and what we plan to do about it. We might ask you for more information.

02 — We’ll act

We’ll investigate all feedback –including anonymous feedback. If we have your details, we may be able to send you an update letting you know what we’ve done. Sometimes this isn’t possible for legal and safety reasons.

03 — Stay in touch

If you’re not happy with the outcome, you can let us know and we’ll try again. If you’re happy with our response, we might check in with you later to make sure everything is still okay.

Making a complaint

We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. You can make a complaint by:

Calling us: 1800 76 00 11 between 9am–5pm AEST Monday to Friday.
Emailing us: info@savethechildren.org.au
Or if you wish to raise a whistleblowing matter through our anonymous and confidential channel, please do so via: https://app.whispli.com/save-the-children-au.

Independent information and support

There might be times when you want to make a complaint to someone outside of 54 reasons. There are lots of options for independent bodies you can speak to. Some can provide direct support, while others can give you information or referrals.

Department of Social Services

Phone: 1800 634 035

Website: https://www.dss.gov.au/contact-us/making-complaint

Department of Home Affairs

Phone: 131 881

Website: https://www.homeaffairs.gov.au/help-and-support/departmental-forms/online-forms/complaints-compliments-and-suggestions

Human Rights Commission

Phone: 1300 369 711

Website: https://humanrights.gov.au/complaints/make-complaint

Commonwealth Ombudsman

Phone: 1300 362 072

Website: https://www.ombudsman.gov.au/complaints/how-to-make-a-complaint

Federal Department of Education

Phone: 1300 566 046

Website: https://www.education.gov.au/about-department/contact-us/complaints/online-complaint-form

National Indigenous Australians Agency

Phone: (02) 6152 3050

Website: https://www.niaa.gov.au/feedback-and-complaints

Policies

Making sure children's rights are met is our top priority - especially their rights to be safe and respected. Everyone who works for or with 54 reasons has to agree to follow our Child Safeguarding Policy and Code of Conduct. Want to know more about what we do to keep children and young people safe?

See all our policies

Child Safeguarding Policy